Page 2/10: Sales automation

Order/refund processing
AceFlex® B2C software allows to process orders and refunds/replacements on the Web. It also traces the original source for orders: online (Web storefront), email, phone, fax, mobile phone, etc. The refunds are also logged for later analysis of periodic sales activities. All required information is compactly presented on a user-friendly interface. The system provides more information about order delivery as well, to get more insight and aware how the payment is expected.

Sales vs financing
To generate more sales, merchants may offer flexible payment terms additionally to commonly used. Customers may order products and pay in instalments during a certain time interval pre-configured in the system. In this case, the contract is required to be agreed by customer in advance or confirmed on the Web.

Recurring billing (schedule)
To trace all outstanding payments and create new recursive orders, it's possible to schedule new charges in future based on the prior agreement with customers. This option is primarily used for auto-shipping, when customers order the same products weekly or monthly. Also, it might be used to process orders for services like hosting, club membership, etc.

Shipping & returns
Shipping manager allows to select the most convenient shipping method to deliver products, estimate shipping cost, print mailing labels, gift wraps & packing slips and more. AceFlex B2C system provides customers with an easy way for refund/replacement. It is possible to trace all customer requests. According to customer reasons regarding dissatisfaction with a product, the product can be replaced or money given back.

Consider the reasons for return procedure:

• D.O. A. (Dead on Arrival) or a wrong item has been shipped to a customer;
• Defective product (an item is faulty);
• Descrepancy (an item is replaced or upgraded);
• Request for refund.