Here is the brief overview of the major AceFlex® B2C features. Having annual subscription to priority support, you will be also able to receive any new updates for FREE within 12 months after service renewal or original order with this option:

Web-based sales tracking, order processing & customer services:

• Registration of order types: Web, postal mail, fax, phone, email, mobile;
• Assignment of sales representatives to work with certain order types;
• Email acknowledgment to company about new orders registered;
• Manual creation of new orders with a gift wrap option in back office;
• Real-time review of outstanding, invoiced, completed, shipped orders;
• On-hold status for orders (manual processing);
• Quick access to customer profile from the order form/listing;
• Customer ID for quick manual order processing & sales receipt notification;
• Ability to change quantity of product components for manual orders;
• Processing of approved refunds (full cycle) in the back office;
• Credit sales & interest on the remainder amount of the order paid;
• Handling of multi-payments for the products sold;
• Order processing with/-out customer account registration;
• Partial order processing when some items are backordered;
• Customer service communication module to centralize all requests;
• Email notification to customers about the delayed delivery;
• Customer order status notification via email (processing update);
• Customization of shopping experience (default currency, preferred billing);
• Minimum order amount/quantity per product;
• Personal schedule with related tasks for every account in back office;
• Recurring charges (back office) & optional surcharge per order;
• Auto-shipping option to the registered customer address;
• Processing of returned items (replacement, refund, etc) with RMA from account area;
• Quick-order (one step) based on multiple SKUs;
• Advanced search for orders, customers & products (UPC);
• Member price levels, duration option & secure access to update profiles;
• History of orders/refunds & favorites links per profile;
• Remember me option to tailor offers to individual client needs;
• Address book, credibility attributes & variety of custom fields per profile

Marketing & promotions:

• Creation of marketing & promotion campains and tracking their efficiency;
• Loyalty, bonus & reward programs to repeated customers;
• Merchandising of products (with/-out thumbs) with optional templates;
• Category merchandising (global implication);
• Free catalog subscription (mail promotions);
• Multiple gift registries per customer;
• Public forum & options to bind products from catalog with it;
• Merging customer accounts for efficient marketing campaigns;
• On sale items at check-out (cross-sell) & placement of items on clearance;
• Displaying a list of related products that other people bought;
• Special offers & gift certificates (creation, ordering & mailing/e-mailing);
• Manual creation of gift certificates for phone-in customers;
• Capability to resend via email all documents from back office upon request;
• Accumulation of e-points per value/quantity, coverage & manual adjustment;
• Manual adjustment of customers' store credit and e-points;
• e-points for variety of customer groups (accumulation rules & conversion);
• Up-sell/cross sell opportunities & additional discounts at check-out;
• On-sale items & recently viewed items/categories at check-out;
• Additional discounts for handling fee (products with different SKUs);
• Optimization of product listing in different search engines;
• Advanced banner module for internal exposures on the site;
• Advanced referral programs (tell-a-friend) for customers to earn commissions;
• Automatic generation of the referral ID (new clients) & sending via email;
• Earning e-points for referring & converting into the store credit;
• Referral history and e-points earned during a certain time period;
• Product name/image on email a friend page;
• Get a voucher/coupon/cashback for a new order placed after reference;
• Setting of product range or price limit for the referring sales;
• Specialty/brand stores, customer groups & unlimited price level (membership);
• Discounts to category, product (volume ordering) & entire store;
• Coupons for products, manufacturers, orders & categories (incl. manual orders);
• Option to create a sales coupon for the first order only (new customers sign-up);
• Buy a product or a range and get 1 free or set a discount for another product;
• Ability to run promotional campaigns for a certain time & analyze results;
• Free shipping over certain amount/weight/quantity & online & mailed vouchers;
• Ranks for different discounts applied & flexible advertising campaigns;
• Bestsellers, top brands & manufacturers listings, classified by categories;
• Bulk emailing to opt-in customers & capacity to unsubscribe automatically;
• Subscription to new arrivals, special items & personalized mailinglists

Business intelligence (reports):

• Report (sales): sales by item (filter to select top N products or bestsellers);
• Report (sales): sales by customer (filter to select top N clients);
• Report (sales): sales by period (analysis of revenue);
• Report (sales): price list with all member levels;
• Report (sales): customers per product;
• Report (sales): store credits/e-points per customer;
• Report (sales): orders to process;
• Report (marketing): mostly used keywords for marketing;
• Report (inventory): purchased items;
• Report (inventory): orders from a supplier;
• Report (inventory): sales leads;
• Report (inventory): partial delivery;
• Report (inventory): in-stock items;
• Report (referrals): referral traffic by period;
• Report (referrals): referral sales by period for all or a particular customer;
• Report (affiliates): visitors referred from a site/domain by period;
• Report (affiliates): referral clicks & traffic by period;
• Report (affiliates): break-down sales of affiliated sites by period;
• Report (affiliates): signed up new affiliates for time period;
• Report (banners): appearance & click-through ratio per advertiser;
• Report (banners): detailed review of all banner campaigns;
• Report (banners): click-through ratio per interval;
• Report (banners): detailed break-down analysis per banner;
• Report (banners): snapshot of the formats usability;
• Exporting reports as a .csv file

Catalog administration & batch import/export (via a .csv file):

• Serialized inventory management & auto-generation of keys;
• Units of measurement per product;
• Physical & digital (ESD) products: options, attributes, features & custom fields;
• File manager for ESD products and option to copy files with products;
• Video promo files to present products features online & product gallery;
• Quick search for images in the catalog;
• Price tracking, viewing history & multiple image rotation;
• Capacity to attach public files for trial demo downloads;
• Access to private digital (ESD) products after the payment processing/approval;
• Combining components to build another product (bundling);
• Unique/common SKU per combination of options (variants);
• Extended price (VAT model) & saving fields on the product sheet;
• Unlimited category/sub levels with thumbs & option to share products;
• Option to control inventory (on/off) & product monogramming (text/image);
• Matrix presentation of inventory for 2 options/variants and sorting;
• Intelligent simple and advanced search options;
• Most popular searches in the store;
• Products comparison by features/prices for decision making to purchase;
• Updating products via a .csv spreadsheet file & Web-based management;
• Importing invoices, POs, customers/suppliers & hierarhical products;
• Exporting sales information via a .csv file to accounting packages (QuickBooks, etc);
• Exporting products to Froogle;
  

Web storefront, template skins & shopping cart:

• New arrivals (time preference per product), navigation tips & site map;
• Product reviews (moderated with ranks or auto-post modes);
• Duplication of options on the product details page to order faster;
• Option to display/hide unavailable products & disable selling out-of-stock items;
• Alternative products for out-of-stock items;
• Collecting of product leads for later fulfillment;
• Merchant properties (address, contacts, tax ID or VAT-registered);
• Default currency (any symbol) & language settings;
• Linking of site pages with products/categories;
• Easy modification of lay-out (.asp scripts, .xsl templates & style sheets);
• Unlimited custom pages per product for details & print-friendly preview option;
• Offline store preview, unique styles per categories & option to bypass category;
• Dynamic placement of classified ads in the store & preview before publishing;
• Quick cart preview for convenient shopping;
• Customization of sales receipts, invoices, packing slips;
• Advanced shopping basket with support of hybrid orders (physical & ESD);
• Agreement with Terms of delivery before check-out (EU merchants);
• Accommodation to the EU check-out (presenting the country option);
• Cross-selling: listing of on-sale items at check-out;
• Explicit country selection for customers on sign-up in the store;
• Wish list (emailing as request), gift notes & wrap option (per product/order);
• Saving for later purchase & seperating billing and shipping addresses;
• Option to switch off delivery (digital products) in the entire store/catalog

Affiliates management:

• Advanced affiliate programs (n-tier levels) with set of duration;
• Real-time statistics for orders processed for replicated commerce;
• Option to setup direct links to attract customers to franchisee affiliate directly;
• Capacity to manage advertisements to boost sales and resulting commission;
• Notifications to the affiliated managers, when the order was processed;
• Option to get a voucher/coupon/cashback for a new order placed after reference;
• Setting of product range or price limit for the affiliated sales

Tax configuration:

• Wizard to configurate regional tax model & option to exempt products from tax;
• Tax on sales, PST/GST & multi-VAT table for groups & entire store;
• Tax on shipping for sales/VAT/GST/PST models & options to configure VAT;
• Option to publish GST & PST on the documents seperately;
• Broken-down tax rate for regions (country/state/zip) & automatic calculation

Shipping, handling & returns automation:

• Linear/table (quantity, weight, price) & handling fee per products/freight/order;
• Flat fee per product/order & percentage charge from the order total amount;
• Smart S/H scenario for flat rate shipping at check-out;
• Expected shipping term & delivery based on configured methods and rules;
• UPS and USPS shipping cost (real-time calculation);
• Exporting packing slips to UPS Worldship application;
• Pickup in the nearest store (dealers) & delivery fee for local & global areas;
• Assignment of default shipping method per region & global group (worldwide);
• Dispatch confirmation with tracking number via email;
• Advanced shipping calculator to estimate fee in back office;
• Printing mailing labels in batch & product return forms (RMA) online;
• Printing of invoices, gift wraps & packing slips in bulk/per-order

Payment options:

• Credit/debit cards, checks, money orders & cash-on-delivery (COD);
• Delivery options: Web/online (SSL), by fax, by phone, by mail;
• Expiration date validation, AVS & security code for credit cards;
• Usability of security code for payments in manual orders;
• Payment surcharge to certain methods & option to define a new;
• Configuration of payment method per region/country;
• Email notification for approved payment (sales receipt);
• Pre-integrated with plenty of real-time payment processors including Zipzap Payment Gateway;
• Option to pay for expensive products in monthly installments;
• 2 stage credit card processing (authorize only/authorize & capture)

Purchase automation:

• Registration of suppliers, check-up their creditability & settlement online;
• Automatic supplier population on bills/credits documents;
• Defining a prefered supplier per product & alerts for out-of-stock items;
• Threshold notification (low inventory) & auto-creation of POs to replenish stock;
• Delivery of POs via email, fax or mail & re-order option for products selected;
• Receive product arrivals (with/-out bills) with registration;
• Bills & credits document data flow;
• History of all purchases & bills/credits per supplier

Company staff accounts:

• Multi-user workability with back office & user authentication based on login;
• Content personalization, preferences & account management on the Web;
• Granting access privileges to certain functions for each user/group