Data Security and Responsibilities

Zipzap agree to provide web hosting and email services to you through our host computers but only on the following basis:

1. We will provide you with a shared IP address, username, and password to enable access to our service.
2. We will provide you with the Hosting Plan you subscribe to and features as described on our web site.
3. Hosting plans are to be used for web site hosting. Script development and testing scripts should be used on a private server as faulty scripts may cause server over-load.
4. We will provide you with bandwidth. Bandwidth is measured by the data transferred to and from your account. Bandwidth usage includes web site (http), ftp and email traffic.
5. We will provide you with disk space. Disk space is the amount of space measured in bytes used on the server(s). Disk space usage includes both web hosting account files and email. Disk space is used for active web site hosting and email files, not as a repository to store unrelated files and files not in use.
6. We will provide FTP access to your website folders i.e. the hosting disk space, for the domain owner to upload their files
7. Files uploaded via FTP and stored in your web folders must not be executable programs, or scripts, that could - as determined by Zipzap - represent any undue risk to the web hosting server, and its performance
8. Clients must retain backups of all files uploaded, so in the event of file copy or file deletion related file handling by way of FTP access - that their backup file can be uploaded to their folders.
9. Zipzap perform regular backups of all files, whereas these backups are replaced weekly with a more current backup. Recovery of client files from our backups will incur some admin charges. Only files contained in the most recent backup can be restored.
10. Multiple FTP user access is not recommended, but is available if tight control is maintained by the domain owner.
11. Database security - MSAccess databases are backed up together with site files, MSSQL databases are backed up daily on our dedicated secure database servers (not accessible to public or domain owners)
12. Email Files - please refer Hosting Agreement
13. Limited use of Remote access to databases is provided for authorized clients with a static (known) IP address via VPN - please contact us for further information.
14. Limited Remote access to other Zipzap services is provided for authorized clients - please contact us for further information.
15. Data Security is the responsibility of both Zipzap and their Clients - Clients are obligated to maintain a responsible approach towards security on their personal PC's when accessing Zipzap servers. Zipzap is obligated to advise the client upon detection of a security issue, it is the clients responsibility to act on the recommendations from Zipzap to correct a security risk presented by the clients connection to our servers.

Limits on our Liability

By using our services you do so at your sole risk. We do not warrant that our service will be uninterrupted or error-free. We do not make any warranties to the results to be obtained from the service or information or the experiences had with the Internet which is a matter of your own assessment given its unique nature.

We distribute our service on an "as is" basis without warranties of any kind, either express or implied.

In particular, we are not liable to you - whether in contract or tort or under any other legal principle - for any direct or indirect losses or damages of any kind. These damages include but are not limited to loss of business, profits, work stoppage, computer or software failure or malfunction or any other damage or loss. Your exclusive remedy against us is to cancel your hosting service or subscription.

If you are using our services for personal, household or domestic use, this limitation may not apply to you and you have the rights and remedies available under the Consumer Guarantees Act 1993.

Indemnity

You must indemnify us against any claims or legal proceedings arising from your use of the service under our Agreements (including but not limited to claims in respect of defamation, breach of copyright or other intellectual property right infringement), which are brought or threatened against us by any other person.